LOCATION: CARLISLE AND/OR PENRITH

Dodd & Co a progressive UK firm of accountants and business advisers, is seeking an enthusiastic individual with a keen interest in IT to assist in providing IT and systems support to our a team of over 200, working from our offices in Carlisle and Penrith.

You will be involved in a variety of duties including:

  • Providing first line helpdesk support to staff; assisting with a multitude of basic hardware, software, and user issues over the phone, via email or in person.

  • Directing unresolved issues to the next level of support where appropriate.

  • Carrying out general, routine maintenance of peripheral equipment such as printers and meeting room equipment.

  • Monitoring the stock level of IT equipment and consumables and ordering more when required.

  • Maintaining an IT asset register.

  • Managing the booking out of portable IT equipment.

The successful candidate will:

  • Demonstrate a good working knowledge of computer systems and mobile devices.

  • Have excellent listening, verbal and written communication skills.

  • Possess strong organisational skills and the ability to prioritise tasks according to the needs of the business.

  • Be self-motivated and able to work on their own initiative.

  • Have an eagerness to learn new systems and

  • Have a passion for problem solving and customer service.

Experience of working in a helpdesk or similar customer support role is not essential. Working closely with our IT & Systems team, you will be provided with full training and support.

Based in Carlisle and/or Penrith there will be a regular need to travel between offices.

Closing date for applications Friday 31 May 2024.

Applications may close early with a sufficient number of applicants.

Interested?

To apply please complete our online application form here.

If you have any questions about the role please email hr@doddaccountants.co.uk

See our brilliant package of benefits below, which we're always adding to in order to make sure Dodds is THE best place to work!

Why choose a career with Dodd & Co?

     
Flexible working

   Up to 30 days paid holiday PLUS Bank Holidays!    Training and development
We have 'core hours' (10-12 and 2-4) but the rest of your hours can be worked when suits you between 7am and 7pm!   Plus the opportunity to build an additional 8 days of holiday with our flexible working system

   Tailored to you and your role, with a clear progression plan. Technical training to masters level and beyond
   
Competitive Salary   Competitive pension contribution   Paid overtime
Reviewed annually for everyone

   Employer pension contribution of 5%   Paid at time / time and a half
   
Remote working opportunities

   Health & wellbeing plan

   A calendar of regular social events
Giving you the balance and flexibility to work a mix of at home and in the office on a weekly basis



   For every member of the team, including access to valuable health and wellbeing services, savings from high street brands and cashback. Also, monthly massages and time off to give blood   Including quarterly drinks, a summer party, Christmas party, walking club, competitions, the list goes on
     
Enhanced maternity/paternity leave   Paid professional subscription fee    
Additional maternity and paternity pay   One professional subscription fee paid per year