Never underestimate the importance of putting your clients and customers first. I've been a client of Dodd & Co Chartered Accountants for nearly a year now. Not only have they restored my faith in accountants but they have superb customer service. They pick up the phone, they take the time to listen to me and answer my (sometimes slightly daft) questions, they explain what should be done and when, always being happy to help. Last week we welcomed a new arrival to our family. Two days later we received a New Baby card through the post, from our fantastic accountant. They didn't need to, but they took the time to do so and it meant a lot. Outstanding customer service!
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